Well, like some sort of psychotic girlfriend, the Ruby-Talk Google Group
is
back.
I was this close (holding fingers up) to terminating the group
– thoroughly dismayed and frustrated. Everything I had researched and
tried turned up nothing. All I know for sure is that every mirrored list
on
Google G. was no longer working. I spent two hours on hold with
Google
main office (don’t ever bother calling them they simply do not answer
the
phone). The only clue I got at all was from Matz who said he heard that
Groups was rejecting messages with List-ID header. So I was down to
creating a intermediate gateway to strip out headers and pass messages
along, but I really did not want to have to support that. Then lo! On
the
17th, messages magically started arriving again.
I have no idea what transpired over at Google. It would be interesting
to
know. Was it a mistake? If so, it was pretty big one that took them two
months to catch and fix. Was it a plan, but they got so much flack they
backed off? We might never know. But at least the service is back. As
bad
as Google can be in the way of support, I have found nothing remotely
comparable to the usability of Google G…
On Fri, Apr 20, 2012 at 10:10:48PM +0900, Intransition wrote:
creating a intermediate gateway to strip out headers and pass messages
along, but I really did not want to have to support that. Then lo! On the
17th, messages magically started arriving again.
I have no idea what transpired over at Google. It would be interesting to
know. Was it a mistake? If so, it was pretty big one that took them two
months to catch and fix. Was it a plan, but they got so much flack they
backed off? We might never know. But at least the service is back. As bad
as Google can be in the way of support, I have found nothing remotely
comparable to the usability of Google G…
Google’s tendency, from what I’ve seen over the years, is to look like
it’s completely ignoring all complaints. When complaints reach a level
of noise and popularity that Google decides it’s worthwhile, it quietly
fixes whatever’s wrong, and doesn’t ever tell anyone, or let the
complainers know that their complaints made any difference. This
behavior makes it seem like Google is trying to train people to not feel
that their complaints are addressed so they will not complain, but at
the
same time doesn’t want the complaints to get too loud and widespread so
that eventually Google will fix things if enough people complain loudly
enough.
It may be that Google fixed things for you in part because someone at
Google noticed the discussion on this list.
On Friday, April 20, 2012 2:19:17 PM UTC-4, Chad P. wrote:
enough.
Probably so. Though I would truly like to know what went down.
It may be that Google fixed things for you in part because someone at
Google noticed the discussion on this list.
If I my persistent messaging on the issue had any contribution to
getting
it corrected then I consider it was time well spent. I have no way of
knowing for sure, but I suppose until evidence to the contrary arises,
it’s
best I assumed so.
Thanks.
On Fri, Apr 20, 2012 at 8:19 PM, Chad P. [email protected] wrote:
Google’s tendency, from what I’ve seen over the years, is to look like
it’s completely ignoring all complaints. When complaints reach a level
of noise and popularity that Google decides it’s worthwhile, it quietly
fixes whatever’s wrong, and doesn’t ever tell anyone, or let the
complainers know that their complaints made any difference. This
behavior makes it seem like Google is trying to train people to not feel
that their complaints are addressed so they will not complain, but at the
same time doesn’t want the complaints to get too loud and widespread so
that eventually Google will fix things if enough people complain loudly
enough.
That description heavily reminds me of Kafka’s “Der Prozess”…
Cheers
robert